Last updated: 18 August 2026
Please read these terms carefully. They set out who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
Nothing in these terms reduces your legal rights as a consumer. If any part of these terms conflicts with your legal rights, your legal rights apply.
We are The Greatest Outdoor Company Limited, trading as Hunger Hub. We are a private limited company registered in England and Wales.
When we say "we", "us" or "our" in these terms, we mean The Greatest Outdoor Company Limited. When we say "you" or "your", we mean the person using our website or buying from us.
If you need to contact us about an order, a return, a fault or anything else, please email info@thehungerhub.com. If we need to contact you, we will do so by email, or by post or phone using the details you gave us when you ordered.
These terms apply to your use of our website and to any products you buy from us. By placing an order, you agree to these terms.
The terms that apply to your order are the terms published on our website at the time you place that order. We may update these terms from time to time (for example, to reflect changes in the law or in how we operate), but changes will not affect orders you have already placed.
These terms are written on the basis that you are buying as a consumer, for your own personal or household use, and not for resale or for a business. If you are buying on behalf of a business, the sections covering your right to change your mind (section 9) and your statutory rights as a consumer (section 11) will not apply to you, and our liability to you is limited as set out in section 15.
These terms are in English, and any contract between us will be concluded in English.
You must be at least 18 years old to buy from us.
If you create an account, you are responsible for keeping your login details secure and for activity that takes place under your account. Please tell us as soon as possible if you think someone else has access to it. You may not sell, transfer or share your account with anyone else.
You agree to give us accurate and complete information when you order, and to keep your contact and delivery details up to date so we can fulfil your order and reach you if we need to.
We do our best to show our products accurately, but the colours and appearance of products on your screen may differ slightly from the real thing, depending on your device and its settings. Product images are for illustration and packaging may vary.
We may change or discontinue products, and we may limit the quantity of any product available to a single customer or to a particular area. If we do this after you have placed an order, section 12 explains what happens.
Weights, sizes, nutritional information and other details are given as accurately as we can. Where a product has allergen or dietary information, please check the packaging you receive as well as the website, as recipes and suppliers can change.
Placing an order on our website is an offer to buy from us. A contract is formed between you and us only when we send you an email confirming that your order has been dispatched (or, for products that are not dispatched, an email confirming that we have accepted your order). An order acknowledgement or payment confirmation on its own does not mean we have accepted your order.
If we cannot accept your order, we will tell you by email and will not charge you. If payment has already been taken, we will refund it in full. This might happen because a product is out of stock, because we have identified an error in the price or description, because we cannot verify your payment details, or because we are unable to deliver to your address.
Please check your order carefully before you submit it. If you spot a mistake, contact us straight away at info@thehungerhub.com and we will do what we reasonably can to correct it before dispatch.
Each order is assigned an order number. Please quote it whenever you contact us, as it helps us find your order quickly.
All prices shown on our website include UK VAT at the applicable rate. Delivery charges are not included in the product price; they are shown separately and are confirmed to you at checkout before you place your order.
The price you pay is the price displayed at the time you place your order, except in the case of an obvious pricing error. If the correct price at the time of your order is higher than the price shown, and the error was so obvious that you could reasonably have recognised it as a mistake, we may contact you before dispatch to ask whether you wish to continue at the correct price or cancel. If we cannot reach you, we will treat the order as cancelled and refund you in full.
If the rate of VAT changes between the date of your order and the date we supply the product, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.
We accept the payment methods shown at checkout. Payment is taken at the point of order. By submitting payment details you confirm that you are authorised to use the payment method concerned.
Orders delivered outside the UK. Where we deliver outside the UK, your order may be subject to import duties, taxes and customs charges levied once the parcel reaches its destination. These are not within our control and are your responsibility. Please check the rules in your country before ordering.
Delivery options, estimated timescales and charges are set out on our Delivery page and are confirmed to you at checkout.
We will deliver your order within 30 days of the day we accept it, unless we agree a different date with you. Delivery estimates are estimates only, but this 30-day backstop is a firm commitment.
If something outside our control delays delivery, we will contact you as soon as we can to let you know and to give a revised estimate. We will not be liable for delays caused by events outside our reasonable control, but if the delay is likely to be substantial you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If we miss the delivery deadline, you may treat the contract as at an end straight away if:
Otherwise, you can set a new reasonable deadline for delivery, and if we miss that too, you may end the contract and receive a refund for any undelivered products.
Responsibility for the goods. The products remain our responsibility until they are delivered to you, or to a person you have nominated to receive them at the address you gave us. If a parcel is lost, damaged or stolen before that point, that is our problem to fix, not yours. Contact us and we will resend or refund. The products become your property once we have received payment in full and they have been delivered.
If nobody is available at your address to take delivery, the carrier will normally leave a note explaining how to rearrange delivery or collect the parcel. If, after a failed delivery, you do not rearrange delivery or collect the parcel from the carrier, we may contact you for further instructions and may charge you the reasonable costs of storage and any further delivery attempt. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may end the contract and section 13 will apply.
If you ask us or the carrier to leave your parcel in a specified safe place, or with a neighbour, delivery is treated as complete when the parcel is left there as instructed, and responsibility for it passes to you at that point. This only applies where you have given that instruction yourself.
For most products bought online, you have a legal right to change your mind within 14 days of receiving them and to receive a refund. This is in addition to your rights if something is wrong with the product (see section 11).
How long you have. The 14-day period runs from the day you (or someone you nominated) receive the goods. If your order is delivered in instalments, it runs from the day you receive the last instalment.
How to tell us. Email us at info@thehungerhub.com before the 14 days are up. You can use the cancellation form at the end of these terms, but you don't have to, as a clear statement that you are cancelling is enough. Please include your order number.
Returning the goods. Once you have told us you are cancelling, you have a further 14 days to send the goods back to us. Unless the goods are faulty or not as described, you pay the cost of return postage. We recommend using a tracked service and keeping proof of postage, as we cannot refund goods we do not receive.
Your refund. We will refund the price you paid for the goods, plus the standard delivery cost you paid to receive them. If you chose an express or upgraded delivery option, we refund the cost of our cheapest standard delivery option, not the premium. We will make the refund within 14 days of receiving the goods back, or within 14 days of you providing proof that you have sent them back, whichever is earlier. Refunds go back to the payment method you used.
Reduced refunds. You may handle the goods as you would in a shop. If you handle them more than that and their value is reduced as a result, we may deduct a reasonable amount from your refund to reflect that loss in value.
When you do not have the right to change your mind. The 14-day right does not apply to:
Our full Refund Policy sets out the practical details of how to return an item, including the return address. Nothing in that policy limits the rights described in section 9 or section 11.
We are under a legal duty to supply products that are as described, fit for purpose and of satisfactory quality. If a product is faulty, damaged, missing from your order, or not what you ordered, please contact us at info@thehungerhub.com with your order number and, if you can, a photograph. We will put it right.
Under the Consumer Rights Act 2015:
If your product is faulty or not as described, we pay the cost of returning it, and we will refund your original delivery charge in full.
Nothing in these terms affects your legal rights in relation to products that are faulty, damaged, misdescribed, or not fit for purpose.
We may make minor changes to a product to reflect changes in relevant laws or regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
If we have to make a more significant change to a product you have ordered, or to these terms as they apply to your existing order, we will tell you before the change takes effect and you may then contact us to end the contract and receive a full refund for products you have paid for but not received.
We may end the contract for a product at any time by writing to you if you do not, within a reasonable time of us asking for it, provide information or access we need to supply the product, or if you do not, within a reasonable time, allow us to deliver or collect the products. If we end the contract in these situations, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we incur as a result.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for:
Subject to the above, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.
We are not responsible for loss or damage that is not foreseeable, or for loss or damage caused by an event outside our reasonable control where we have taken reasonable steps to minimise the effect on you.
We do not supply products for business use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We use your personal information in accordance with our Privacy Policy, which explains what we collect, why we collect it, how long we keep it and what rights you have over it. Please read it alongside these terms.
Our website is hosted on Shopify, and some of your information is processed by Shopify and by other service providers (such as payment processors and delivery carriers) so that we can operate the store and fulfil your order. Our Privacy Policy sets out who these providers are and how they use your information.
You have rights over your personal information under UK data protection law, including the right to access it, correct it, and in some cases have it deleted. To exercise any of these rights, email info@thehungerhub.com. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
If you send us a review, photo, comment, suggestion or other content, you keep ownership of it. You give us permission to use, reproduce, display and share that content in connection with our products, our website and our marketing, free of charge and without limit in time.
You confirm that any content you send us is your own, that you are entitled to send it to us, and that it does not infringe anyone else's rights or contain anything unlawful, offensive, defamatory or misleading. If you have received any payment, free product or other incentive in connection with a review, you must say so.
We are not obliged to publish or keep any content you send us, and we may remove content that we reasonably consider breaches these terms or the law. We will not treat content you send us as confidential unless we have agreed otherwise in writing.
The content on our website, including our name, logo, text, images, video, graphics, product descriptions and the design and arrangement of the site, belongs to us or to our licensors and is protected by intellectual property law.
You may view, download and print content from our website for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, distribute, modify or exploit any part of our website without our written permission.
You may use our website only for lawful purposes. In particular, you must not:
Automated tools and AI agents. If you use, or cause the use of, automated software, including an AI agent acting on your behalf, to access or interact with our website, it must identify itself as automated in the user agent string of its requests, must not disguise itself as a human user or circumvent CAPTCHAs or similar checks, must answer truthfully if asked whether it is automated, and must respect any technical measures we use to control automated access. We may restrict or block automated access to our website at any time.
We may suspend or close your account, or restrict your access to our website, if you seriously or repeatedly breach this section. Where we do so, we will tell you why, unless there is a legal reason not to, and this will not affect any order already accepted unless we are entitled to end that contract under section 12.
Our website may link to other websites, or offer tools and features provided by third parties. We do not control these and are not responsible for their content, their accuracy or their terms. If you follow a link away from our website or use a third-party tool, you do so at your own risk, and the third party's own terms and privacy policy will apply.
Any complaint or query about a third party's product or service should be directed to that third party.
Our website and online store are powered by Shopify, which provides the technology that allows us to sell to you. Your contract for any product you buy is with The Greatest Outdoor Company Limited, not with Shopify. Shopify is not the seller and is not responsible for the products we sell, but this does not affect any rights you may have against Shopify in its own right, for example in relation to how it handles your personal information.
If you are unhappy with a product, our service, or anything else, please email info@thehungerhub.com and tell us what has gone wrong. We aim to acknowledge complaints within 3 working days and to resolve them within 14 days. If we need longer, we will explain why and keep you updated.
If we cannot resolve your complaint between us, you may be able to use an alternative dispute resolution scheme. You can also get free, impartial advice from Citizens Advice (citizensadvice.org.uk, or the consumer helpline on 0808 223 1133).
If you paid by credit card and your order was for more than £100, you may have additional rights against your card provider under section 75 of the Consumer Credit Act 1974. If you paid by debit card or by credit card for a lower amount, you may be able to ask your bank about a chargeback.
Using any of these routes does not affect your right to take court action.
These terms and any contract between us are governed by the law of England and Wales, and you and we can bring legal proceedings in the courts of England and Wales.
If you live in Scotland, you can bring legal proceedings in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish courts or the courts of England and Wales.
If you live outside the United Kingdom, this choice of law does not remove the protection given to you by any mandatory consumer protection rules of the country where you normally live. You keep the benefit of those rules, and you may be able to bring proceedings in the courts of that country.
Transferring the contract. We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and will make sure the transfer does not affect your rights under the contract. You may only transfer your rights or obligations to another person if we agree in writing.
Other people's rights. This contract is between you and us. Nobody else has any right to enforce any of its terms.
If a court finds part of these terms unlawful. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.
Delay in enforcing these terms. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.
Headings. The headings in these terms are for convenience only and do not affect their interpretation.
To: The Greatest Outdoor Company Limited, Unit 5 Paycocke Mews, Basildon, Essex, SS14 3HU, United Kingdom. Email: info@thehungerhub.com
(Please send us an email with all of the following information.)
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Designed in Britain.
Built for outdoors.
Designed by The Greatest Outdoor Company
The Greatest Outdoor Company Ltd. Registered in England and Wales, company number 16880016. Registered office: Unit 5 Paycocke Mews, Basildon, England, SS14 3HU. VAT number 510 2994 11.
